Our office is located at 4211 Gardendale St. Suite A200, San Antonio TX 78229.
You can call the Clinic at (210)714-0066.
Office hours are Monday through Friday, 9 to 5 and closed from 12 to 1 for lunch.
EMERGENCIES: We have coverage for emergencies after hours and on weekends. Please use this for emergencies only. In the event of an emergency, you may call (210)576-5335 and follow the directions to contact us. THE PATIENT PORTAL IS NOT FOR EMERGENCIES.
We accept the following Insurance Policies as well as Self Pay
This list will be periodically updated.
Appointment times are available Monday, Tuesday, Thursday and Friday between the hours of 9:00 a.m. to 5:00 p.m. Wednesday appointments are available between 9:00 a.m. and 2:00 p.m.
Due to the declaration of the end of the global pandemic, insurance companies have enacted policy changes regarding telemedicine all appointments will now be conducted in person at the office.
Scheduled appointment times are reserved especially for you. If you cannot make it to your appointment, please let us know in advance so that we can schedule that time for someone else. You may cancel a scheduled appointment up to 2 business days prior to the scheduled appointment time by calling the office directly and speaking to a member of my administrative staff or by sending us a message using the CONTACT US tab with no penalty or charge.
It is very important to come to your appointment and be on time. We strive to keep the sessions as close to the appointment time as possible. If a patient is running late, they must contact the office staff by phone or the CONTACT US tab as soon as possible to discuss if they will be able to be worked into the schedule that day, of if they will need to reschedule on a later date. A patient arriving late may be considered a "No Show". If an appointment is missed or canceled with less than 2 business days prior notice, you may be billed a $100 No Show Fee.
Occasionally your provider may need to change their schedule, cancel, and reschedule appointments with you. You will be informed of this as far in advance as possible. In the event of illness, we may unfortunately be forced to give you little or no notice regarding the absence and the need to reschedule your appointment. Should you need a partial refill of your medications to make it to your new appointment time, those will be sent in to the pharmacy and you will not incur a refill fee.
THE PATIENT PORTAL IS NOT FOR EMERGENCIES OR REFILLS.
All patients are required to have an active Patient Portal. This is one of the methods we will use to communicate with you. You will need to input a credit card into your Card Manager in your Portal. If you do not have access to a PC you are welcome to stop by the clinic during business hours to complete the forms.
The patient portal is the preferred place to sign the Practice Paperwork. This is required documentation such as the Consent for Treatment, HIPAA documents and form, and the Clinic Policies and Procedure Statement of Understanding. You will also need to provide us with a copy of your ID and Insurance Card (front and back).
All patients are required to fill out Clinical Measures and Assessments prior to every appointment. These include the GAD7, PHQ9 and the CAGE-ACE. They are used to assess your current mood, effectiveness of treatment, and are a requirement by some insurance companies.
All Refills must be initiated by you via a telephone or by the REFILL REQUEST tab on this site. No other method is authorized.
Prescriptions are generally written in a quantity to last until the next scheduled appointment. Please fill your prescriptions promptly. Controlled substance prescriptions are valid for 21 days. If it becomes necessary for a refill to be called in due to you not keeping a scheduled appointment, a charge of $20.00 may be assessed. A charge of $20.00 will be applied to prescriptions and triplicate medications that are written between appointments. A $30.00 charge will be applied if a prescription must be rewritten due to the loss or expiration of that prescription.
Requests for prescription refills are to be called into the office or sent via the REFILL REQUEST tab from Monday through Thursday for approval. A minimum of five working days is typically required for the prescription refill to be approved. Prescription refills cannot be ordered or approved after business hours because your chart may not be available.
Controlled substance prescriptions that are stolen require an appointment and a police report to be replaced / refilled. Those may be sent to the clinic on the REFILL REQUEST tab or brought to your appointment. Stimulant prescriptions are not refilled outside of an appointment.
Prior Authorizations may take up to seven days and a charge of $25.00 may be assessed for this service. There is no guarantee the insurance companies will approve them.
In order to better serve you, FMLA paperwork must be filled out during a scheduled in person appointment. It is important that you be there for your input on some of the questions, and to be aware of the treatment plan and contents of this paperwork. If you need a letter for any other reason, I require a seven-day advance notice.
You may request a copy of your medical records by calling the clinic or sending us a message through the CONTACT US tab. You will be required to pick them up in person. We will provide you a copy on a non-secured thumb drive for a $15.00 fee. This is preferable to paper and less expensive than printing the records. We advise you to keep it secure.
If you would like another physician or other professional to obtain a copy of your record, a release of information must be signed. The requesting party will be responsible for any fees.
When applicable, the charge for printed records is $25.00 for the first 20 pages and .50 cents for each additional page after the first twenty. All fees must be paid in advance. It may take up to 15 business days to obtain a copy of your medical records once all fees are paid.
Payment is expected at the time of your appointment & you must have a valid credit card on file with us.
Our contracts and agreements with insurance companies and health plans require us to collect all co-payments and deductible amounts at the time of service. If you feel there are extenuating circumstances surrounding the missed or late canceled appointment you may contact the billing department by calling the office or using the BILLING tab above.
You are required to put a form of payment on file. This will expedite the payment process and shorten the time you will need to spend on the phone. You can also make your payment through the Patient Portal. A receipt will be sent to you if requested.
Billing statements are sent out monthly. If you are having an issue with paying your bill please contact our billing department right away. Use the BILLING tab and let us know what is going on. We care about your treatment and are willing to work with you on your balance.